Shipping & Delivery
-
Yes! We offer free standard shipping for all order over $100. For orders that do not qualify for free shipping, we charge a reduced shipping rate of $11.95 anywhere in Canada. If you would like to rush your order, you must choose express shipping at checkout. For express shipping we charge the ...
-
How long does it take to receive my order?
Orders are typically processed and shipped the next business day. After your order has been shipped, you can expect the following delivery timeline depending on your location: Quebec & Ontario: 1-3 business days (most of the time these orders are delivered 1 day after being shipped) Central... -
I am leaving on trip very soon. Is it possible to rush delivery of my order?
If you are leaving on a trip close to the expected delivery of your order, you must select express shipping at checkout in order to rush your order. Our policy is that all orders with express shipping are prioritized ahead of orders with standard shipping. You can also contact our team to advis... -
Do you deliver anywhere in Canada?
Yes, we deliver to any address in Canada which is serviced by Canada Post. If your address is not serviced by Canada Post, contact us before placing an order and we will advise if we are able to make alternative shipping arrangements to deliver your order. Click here to contact to our customer ... -
Information regarding the ongoing Canada Post strike
Will my order be delayed due to the ongoing Canada Post strike? O'Neill Canada is currently shipping with alternative carriers including Canpar and UPS. New orders placed are shipping immediately and will not be delayed. If you live in a rural area, add 1-2 extra business days to our normal deli...