Orders & Payment

• How can I track the status of my order?

  To track the status of your order, open the order confirmation email you received when you placed your order. If you can't find the e-mail, search your inbox and junk mail for emails from customerservice@oneillcanada.com Once you locate the email, click the button that says "View your order" ...

• Can I add or remove products from an order I already placed before it has shipped?

  If an order you recently placed has not yet shipped, it is possible to add or remove products from the order. Our customer service team will be happy to process the modifications for you. Please contact our customer service team using the link below and advise them of the modifications you would...

• Can I cancel an order before it has shipped?

  If an order you recently placed has not yet shipped, it is possible to cancel or modify the order. Our customer service team will be happy to look into your order and advise if cancellation is possible. Click here to contact to our customer service team

• Can I change the shipping address of my order before it has shipped?

  It may be possible to update the shipping address on file if your order has not yet shipped. Please contact us to request a change to your shipping address. When contacting us, be sure to include: The new address you would like the order to be shipped to The reason you are requesting a change ...

• I have a discount code or gift card. How can I apply it?

  To apply a discount code or a gift card to your order, start the checkout process by clicking on "Checkout" in your shopping cart. You will be taken to the checkout screen. If you are shopping from a mobile device: Click the button "Show order summary"   After clicking the "Show order summary"...

• Which payment methods do you accept?

  We accept the following payment methods. Credit cards: Visa Mastercard American Express Discover Debit card / Interac: All accepted Digital payments methods: Apple Pay Google Pay Shop Pay

• Why have I not received an order confirmation email?

  Most customers receive an order confirmation email immediately after completing the checkout process, however please allow up to 2 hours for the order confirmation email to be received. If you have still not received your order confirmation email after more than 2 hours, search your inbox for an...