Returns & Exchanges & Refunds

• What is your return / exchange policy?

  Orders are eligible for a refund or exchange within 30 days from the date your order was shipped. During the holiday season, we accept extended returns. All orders placed on November 15th or later are eligible for return until January 15th of the following year. Items marked "clearance" are fin...

• How do I start a return or exchange?

  You may submit a return request using our online returns & exchanges portal. The system will guide you through the entire process, including asking you whether you want a refund or exchange. Click here to start a return now To view our full return policy, click here.

• Do you accept extended returns during the holiday season?

  We understand many customers placed orders as gifts for their loved oned during the holiday season. This is why we accept extended returns during the holiday season outside our normal 30 day return window. All orders placed as of November 15th or later are eligible for extended return until Janu...

• How do I determine if an item is eligible for returns?

  The majority of items for sale are eligible for returns or exchanges. Certain items with higher discounts are "clearance" items. These items are final sale and not eligible for returns or exchanges. To determine if an item is eligible for returns, visit the product page on our website. Scroll d...

• How long does it take for my refund to appear on my statement?

  If you return an item for a refund to your credit card, you will receive an e-mail confirmation of the refund once the items are received in our warehouse and verified. After you receive the e-mail confirmation of the refund, it can take up to 3 to 5 business days for the refund to appear on you...